Overcoming real challenges is an important part of relationship building in a team. On the other hand, goals that are too easy don’t challenge the team. When contracts are broken (by unobtainable goals) this can tend to lower the overall trust of the group. This is because goals are essentially a contract between team members. Set pragmatic goals – Challenging but achievable goal setting can go a long way in developing rapport amongst team members.This win was possible because our team chose to listen and act on new ideas. Not only did we discover this was indeed an improvement to the customer experience it also reduced the complexity of the implementation. The idea was to enable the Family Admin to more easily invite new users into the Family Plan by sharing a public link (rather than sending an email to specific people). We decided to take the idea seriously and do a technical spike (investigation) to test its feasibility and market fit. There’s no damage done if the experiment does not work. For example, in one of our meetings an idea came up to improve the usability of Family Plan. Experiment – New ideas should be seriously considered and tried out.
There are five important tactics we found helpful in cultivating this atmosphere. This is about building trust so people feel comfortable being open and honest. In order to set the groundwork for open communication, it is critical to create an atmosphere where all ideas, challenges and thoughts are encouraged. In this stage, team members are orienting themselves to the tasks at hand and to each other. According to Tuckman’s stages of group development, communication is even more critical than usual during the initial “forming” stage of a team.
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